FAQs

1. What is CzipFam?

CzipFam is short for “CzipFamily”, and it’s where we give our family special perks such as discounts and updates on the latest events and promotions.

 

2. How do I sign up or register for membership?

Online: You can create an account on https://shop.cziplee.com/account/register. 
In-store: You can register at the cashier counter at any of our physical stores by providing your details, and you can enjoy the member’s discount on the spot. 

3. What are the benefits of becoming a member?

As a CzipFam, you get to enjoy member’s discounts, special discounts for seasonal promotions, as well as updates on the latest events and promotions. 

 

4. Do I need to pay for the membership?

Membership is free of charge. 

 

5. I already have a CzipFam membership previously. How do I enjoy the member’s discount?

Online: We have sent an email for you to activate your account and reset your password. Once logged in, you are ready to shop online! Members’ discount and/or special promotion discounts will be reflected on your cart and checkout page. If you did not receive our email or have any issues logging in, please contact us at ask@cziplee.com.

In-store: Just quote your email address or contact number at the cashier counter at any CzipLee stores (Czip+ by CzipLee & CzipLee Bangsar Village II) and the members’ discount will be reflected on your receipt. 

 

6. Does the member’s discount apply for all items? 

Currently, members discount are valid for all brands and categories* except:

• Lamy
• Magazines
• Sumthingsofmine

*In some cases there will be no extra discount on best buy items.

7. Can I still collect points?

Yes, you can now collect CzipPoints as a CzipFam member. We have introduced a new loyalty programme with more benefits! Check it out on our Loyalty Page.

 

8. What about my points collected previously? 

All your balance CzipPoints accumulated from the app previously will be converted to a gift card, and a code will be emailed to you. You can apply this gift card in-store or online for your next purchase.

 

9. How will CzipPoints be rewarded?

CzipPoints will be rewarded based on our local currency (MYR). For payments made in foreign currency, CzipPoints will be rewarded based on conversion to MYR (at Shopify's current conversion rate). CzipFam Basic members earn 1x CzipPoints for every RM1 spent. CzipFam VIP members earn 1.5x CzipPoints for every RM1 spent.

 

10. How do I know if I have an account?

• All CzipFam members automatically are entitled to earn and redeem CzipPoints. To access and check your points balance, you will need to have an online account (login access).
• If you have logged in to our online store previously, this means that you already have an online account. Simply sign in on the main online page (Accounts) or on the CzipFam Loyalty widget.
• If you have yet to create an online login access but are already a CzipFam member, WhatsApp us at 012-219 6004 and we’ll send you an account invite to create your login password.
• If you are a first time shopper and would like to be CzipFam member, welcome! We are happy to have you :) You can create an account by clicking the JOIN button on our CzipFam Loyalty widget.

 

11. How do I check my CzipPoints?

1. Once you have an online login access, sign in to your account and refresh your page. 
2. Click the CzipFam button (bottom right of the online store page) to view the CzipFam Loyalty widget. 
3. Go to My Balance to view your CzipPoints balance and history.

 

12. What is the CzipFam Loyalty widget?

The CzipFam Loyalty widget allows you to access your CzipPoints balance and redemption activities. You can find the widget at the bottom right corner on every page of our online store.

 

13. How do I get my birthday CzipPoints? 

• Get rewarded with birthday CzipPoints by keying your birthday info on the CzipFam Loyalty widget on our online store! 
• You will be rewarded exactly on the birthday date, not right after you enter the date. If you enter a date within 30 days and if your birthday falls within this 30 days, you will only receive birthday CzipPoints the following year. Every CzipFam member will receive the Birthday reward once a year. Even if you have changed the date after, you will not earn the reward again. 
• For example: Today (12th May 2024), customer Ivy enters her birthday to be 20th May (a date which is in the next 30 days), Ivy receives the CzipPoints on 20th May 2025.

 

14. When do my CzipPoints expire?

All your CzipPoints will expire after 12 months of inactivity. To extend your CzipPoints expiry, simply make a purchase online or in-store or redeem CzipPoints to your CzipPoints active. Check out our CzipFam Loyalty page or widget to find out how many CzipPoints you can earn!

 

15. Will my CzipPoints get deducted if I cancel my order or request for a refund?

Yes. When a refund is being made, regardless of the refund type (order cancellation / full refund / partial refund), all points earned from that order will be deducted from your CzipPoints balance. This includes any bonus points awarded through VIP tier benefits (if applicable). The CzipPoints deducted amount will be recorded in your CzipPoints history. The final decision to credit back the CzipPoints will be at management's discretion.

 

16. What is the VIP tier?

We have introduced new membership tiers for our new loyalty programme! More benefits and rewards await you! There are 2 tiers - CzipFam Basic and CzipFam VIP. To find out more about how these tiers and what benefits await you, check out the CzipFam Loyalty page.

 

17. Can I use more than 1 discount code?

• Yes, you can stack your discount codes using the widget. However, do note that stacking/combining codes are only applicable for online orders. Simply copy and paste the codes on the checkout page. 
• For redeeming CzipPoints in-store, you will need to use the CzipPoints redeemed on-the-spot. If you changed your mind and decided not to use your CzipPoints yet, no CzipPoints will be deducted.