We currently have 2 main stores in Bangsar and Kajang; we also have a concession space called CzipPetit at Qra, The Campus. 

You can find the nearest store on our “Locate Us” page.

Store hours vary by location. Please check our respective store hours on our “Locate Us” page or Google Maps listing for updated hours.

You can reach us via email (ask@cziplee.com), phone (+60 12 219 6004), or social media. Visit our Contact Us page for more details.

Most products listed on our online store are also available at CzipLee Bangsar. If you're looking for a specific item, feel free to reach out to us on WhatsApp for further inquiries.

If a product is out of stock, it will be indicated on the product page. Do drop us an email at ask@cziplee.com if you can’t find it on our online store and we will be happy to help!

Yes, we offer a wide range of art supplies suitable for beginners, hobbyists, and professional artists. Our selection includes high-quality brands known for their professional-grade materials.

Yes! We provide gift wrapping services for items purchased from our store. If you are purchasing online, kindly enquire within or add a remark on the notes section in your online order. Please note that we use our standard store-design wrapping paper. Additional charges will apply for requests requiring specific or different wrapping paper designs.

We accept major credit and debit cards, online banking (FPX),and e-wallets (such as GrabPay, Touch ‘n Go, and Boost).

Once an order has been placed, we begin processing it immediately. Unfortunately, this means we cannot guarantee modifications or cancellations. However, you can contact our customer support as soon as possible, and we will do our best to assist.

Your payment may have been declined due to insufficient funds, incorrect card details, or security restrictions from your bank. Please check your payment details or contact your bank for further assistance.

CzipFam is short for “CzipFamily”, and it’s where we give our family special perks such as discounts and updates on the latest events and promotions.

Online: You can create an account on https://shop.cziplee.com/account/register. 

In-store: You can register at the cashier counter at CzipLee Bangsar* by providing your details, and you can enjoy the member’s discount on the spot. *Note:The CzipFam Loyalty membership privilege is only available at CzipLee Bangsar and not applicable at CzipLee Kajang nor CzipPetit @ Qra, The Campus Ampang.

As a CzipFam, you get to enjoy member’s discounts, special discounts for seasonal promotions, as well as updates on the latest events and promotions. We have also relaunched our new loyalty program, you can now collect and redeem points, check out our Loyalty Page for more information.

Membership is free of charge. 

Online: You should have already received an account activation email from us to reset your password during the transition to the new loyalty programme. Once logged in, you are ready to shop online! Members’ discount and/or special promotion discounts will be reflected on your cart and checkout page. If you did not receive our email or have any issues logging in, please contact us at ask@cziplee.com. 

In-store: Simply provide your email address or contact number at the cashier counter in any CzipLee stores (Czip+ by CzipLee and CzipLee Bangsar Village II) and the members’ discount will be reflected on your receipt.

Currently, members discount are valid for all brands and categories* except:

• Lamy
• Magazines
• Sumthingsofmine
• CzipPrint Services
• Lit Books

*In some cases there will be no extra discount on best buy items.
**CzipFam benefits exclude CzipPetit Pop-ups and CzipLee Kajang.

Yes, you can now collect points as a CzipFam member. We have introduced a new loyalty programme with more benefits! Check it out on our Loyalty Page.

All your balance points accumulated from the app previously has been converted to a gift card, and a code has been emailed to you. You can apply this gift card in-store or online for your next purchase.

Points will be rewarded based on our local currency (MYR). For payments made in foreign currency, points will be rewarded based on conversion to MYR (at Shopify's current conversion rate). CzipFam Basic members earn 1x point for every RM1 spent. CzipFam VIP members earn 1.5x points for every RM1 spent.

All CzipFam members are automatically entitled to earn and redeem points. To access and check your points balance, you will need to have an online account (login access). 

If you have logged in to our online store previously, this means that you already have an online account. Simply sign in on the main online page (Account) or on the CzipFam Loyalty widget. 

If you have yet to create an online login access but are already a CzipFam member, WhatsApp us at 012-219 6004 and we’ll send you an account invite to create your login password. 

If you are a first time shopper and would like to be a CzipFam member, welcome! We are happy to have you :) You can create an account by clicking the JOIN button on our CzipFam Loyalty widget.

1. Once you have an online login access, sign in to your account and refresh your page. 
2. Click the CzipFam button (bottom right of the online store page) to view the CzipFam Loyalty widget. 
3. Go to My Balance to view your points balance and history.

The CzipFam Loyalty widget allows you to access your points balance and redemption activities. You can find the widget at the bottom right corner on every page of our online store.

Get rewarded with birthday points by keying your birthday info on the CzipFam Loyalty widget on our online store! 

You will be rewarded exactly on the birthday date, not right after you enter the date. If you enter a date within 30 days and if your birthday falls within this 30 days, you will only receive birthday points the following year. Every CzipFam member will receive the Birthday reward once a year. Even if you have changed the date after, you will not earn the reward again. 

For example: Today (12th May 2024), customer Ivy enters her birthday to be 20th May (a date which is in the next 30 days), Ivy receives the points on 20th May 2025.

All your CzipPoints will expire after 12 months of inactivity. To extend your points expiry, simply make a purchase online or in-store or redeem points to your points active. Check out our CzipFam Loyalty page or widget to find out how many points you can earn!

Your CzipFam membership is lifetime - unless you request for us to delete your account from our system.

Yes. When a refund is being made, regardless of the refund type (order cancellation / full refund / partial refund), all points earned from that order will be deducted from your point balance. This includes any bonus points awarded through VIP tier benefits (if applicable). The point deducted amount will be recorded in your point history. The final decision to credit back the points will be at management's discretion.

We have introduced new membership tiers for our new loyalty programme! More benefits and rewards await you! There are 2 tiers - CzipFam Basic and CzipFam VIP. To find out more about how these tiers and what benefits await you, check out the CzipFam Loyalty page. 

Yes, you can stack your discount codes using the widget. However, do note that stacking/combining codes are only applicable for online orders. Simply copy and paste the codes on the checkout page. 

For redeeming points in-store, you will need to use the points redeemed on-the-spot. If you changed your mind and decided not to use your points yet, no points will be deducted. 

Codes redeemed online can only be used at checkout page on our online store; likewise codes redeemed in-store can only be used in-store respectively.

• Fully paid orders are dispatched within 3 working days, from Monday to Friday (Malaysian hours, UTC +08:00). 
• Our daily processing cut-off time is 6:00 PM (UTC +08:00).
• We strive our best to ship out as soon as possible, but please note that delays may occur during sales or holiday periods

Once your order is ready for shipment or picked up by our courier, a tracking number will be sent to you via email. 

Click the "View your order" link or the tracking number in the email to check your shipment status.

We use GDex for local deliveries. Estimated delivery times are 2-5 business days after fulfillment.

• West Malaysia: RM8 for orders below RM100 (Free for orders RM100 and above)
• East Malaysia: RM15 for orders below RM100 (Free for orders RM100 and above)

Yes, all deliveries require a signature. Please provide a shipping address where someone is available to sign for the parcel.

Yes, you can choose your preferred store for pick-up during checkout. You will receive an email notification when your order is ready (our turnaround time is 24 hours).

Orders must be picked up within 7 working days. If not collected, we will contact you to arrange shipping, and additional shipping charges may apply.

Currently, same-day delivery is not available. Stay tuned for future updates!

Yes. Due to the flammable nature of aerosols, products such as spray paints can only be shipped within Peninsular Malaysia.

Yes, we ship to selected international destinations. International orders are subject to weight-calculated shipping charges. Orders outside of Malaysia typically arrive within 5-30 business days, depending on the destination country, postal service efficiency, and customs clearance. You can select your country at checkout.

International orders generally take 5-30 business days to arrive, but delivery times may vary based on your country’s postal services and customs processing. We will do our best to ensure your order reaches you as soon as possible.

Yes, you may be liable for your destination country’s taxes, customs duties, and additional charges. These fees are determined by your local customs office and must be paid by the recipient. CzipLee Retail is not responsible for any import duties or charges and cannot under-declare the shipment value. Please check with your local customs office for more details before placing your order.

Yes, we offer FedEx International Express Shipping, which provides faster delivery within 2-15 business days, depending on your location. This service is more reliable than standard postal shipping and includes tracking.

Yes, express international shipments require a signature upon delivery. Please provide a shipping address where someone will be available to receive and sign for the parcel (such as a work or office address).

No, we cannot deliver to PO Box addresses for international shipments. Please provide a valid street address at checkout.

• RM40 for orders up to 4.5kg
• RM65 for orders above 4.5kg up to 10kg(Shipping rates may change at CzipLee Retail’s discretion.)

Estimated delivery time is 2-3 business days via Teleport.

*Rates subject to change based on CzipLee Retail's discretion